Tomorrow's home care

Increasing number of users of care services and fewer people to deliver them, has created a need to look at services, working methods and technology in context and look at how resources best can be used where they are needed the most.


The project

The aim of "Tomorrow's home care" was to see what it takes to allow older people to get stay longer at home, what can increase the chance of good welfare technology solutions and what can provide a smarter way for the municipality to deliver health services on.

The project was based on identifying the needs of the elderly related to being able to stay as long as possible at home, the service providers' needs related to intelligent deliveries of services, as well as implementation and operation of welfare technology solutions.

The project demonstrates needs that could lead to new working methods or reorganization of services. The effect is to cover the users' real needs and simultaneously achieve a smarter and more efficient service delivery of good quality.


Implementation / method

The target group was defined to elderly people living at home receiving home care services, their families and home care nurses. Inventas started from the scratch and researched all the contact points between service recipients and community nurses. 

Inventas met elderly people and their families at their homes and this was the starting point for the innovation process. Users and their families were interviewed, employees observed with a technique called shadowing and several workshops were conducted together with various stakeholders.


Project deliverables

The final outcome consists of two parts that illustrate insights of the findings and give inspiration to create better solutions. 

The work module describes touch points between end-user and existing service. For Stavanger municipality the service model points out missing and overlapping services. This is a good ground information to further develop the home care services.

For the Norwegian Smart Care Cluster, an Arena cluster of welfare technology, the module has two purposes: to serve as an inspiration tool for new ideas and projects, as well as provide tools for selection and verification of projects.

The idea module consists of ideas generated during the project, and works as an inspiration and idea bank. For Stavanger municipality as service provider will idea module will provide concrete help for further development of services.


Organization

The project was led by Inventas and partnered by Oslo based Development Center for nursing homes and home care services (USHT), recieving funding from the Norwegian Design and Architecture Centre's Design Driven Innovation Programme (DIP).

USHT Rogaland contributed in the implementation of legal and ethical considerations together with project participants from Stavanger municipality. They also looked after the dissemination of project findings to local authorities and other networks.