Design for commercial and public services
Do you deliver what you promise? Are the users confident about the service you provide?
Service design is about developing services in order to provide a safe and secure user experience, and are of great importance to offer attractive and effective services. And for that to happen, it is crucial to get insight into what needs that are to be covered, with whom and by whom.
What we do
Design strategy and management
The work leading to a good design starts with defining the challenge and the organisation's short and long term goals to solve it.
Design research and user insights
A good understanding of user needs and behaviours are the basis for any successful solution.
Involvement of management, employees and users, for anchoring the project, get insights, co-create and test solutions.
Documentation and visualisation of insights
Visual representations makes user behavior and complex relationships easier to understand.
Vision and design concepts
Translate user needs into solutions, and apply visual work methodology to clarify concepts and visions.
Develop and realise the physical, digital and organisational solutions needed to provide the service